Privacy Policy

1. Introduction

Shredpool ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and services (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, profile photo
• Vehicle Information (Drivers): Make, model, year, license plate, seating capacity
• Payment Information: Credit/debit card details (stored securely by Stripe), bank account info (drivers only, for payouts)
• Trip Details: Origin, destination, departure time, passenger count, pickup locations
• Communications: Messages sent through the app, support requests
• Ratings and Reviews: Feedback you provide about other users
• Community Content: Posts, photos, conditions reports, comments, and other content you share in the community feed

2.2 Automatically Collected Information

• Location Data: GPS coordinates for pickup/dropoff points, route optimization (only when app is in use)
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App features used, pages viewed, time spent, crash reports
• Log Data: IP address, browser type, access times, referring pages

3. How We Use Your Information

• Provide the Service: Facilitate ride coordination, process payments, enable messaging, display community content
• Community Features: Display your posts, photos, and conditions reports to other users, enable interactions like comments and upvotes
• Safety and Security: Verify identities, prevent fraud, investigate disputes, moderate community content
• Improve the Service: Analyze usage patterns, optimize features, fix bugs
• Communication: Send trip notifications, account updates, community activity alerts, marketing (with consent)
• Legal Compliance: Comply with laws, respond to legal requests, enforce Terms of Service
• Customer Support: Respond to inquiries, resolve issues, provide assistance

4. Information Sharing

We Share Information With:

We do NOT sell your personal information to third parties.

5. User-Generated Content and Community Features

5.1 Public Content

When you share content in the community feed (posts, photos, conditions reports, comments), this information is visible to other Shredpool users. Community content includes:

• Your name and profile photo
• Text content and captions you post
• Photos and images you upload
• Mountain conditions and weather reports you share
• Comments and interactions on other posts
• Upvotes and reactions to content

5.2 Photo and Camera Access

To share photos in the community feed, we request permission to access your device camera and photo library. We only access photos when you explicitly select them to share. Photos you upload are stored on our servers and displayed to other users in the community feed.

5.3 Content Moderation

We reserve the right to review, moderate, and remove community content that violates our Terms of Service or Community Guidelines. Users can report inappropriate content through the app. We may take action including content removal or account suspension for violations.

5.4 Content Ownership and License

You retain ownership of content you post. By sharing content on Shredpool, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute your content within the Service. You can delete your content at any time through the app.

5.5 Content Deletion

When you delete community content, it is removed from public view immediately. However, copies may persist in backups for up to 90 days. Content may also remain visible to users who previously accessed it while it was public.

6. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data: Retained until you delete your account, then deleted within 30 days
• Community Content: Posts and photos deleted within 90 days after removal, but may remain in backups
• Trip Records: Retained for 7 years for tax and legal compliance
• Payment Data: Stored by Stripe according to their retention policies
• Support Tickets: Retained for 2 years for quality assurance

7. Your Privacy Rights

You Have the Right To:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Receive your data in a machine-readable format
• Withdraw Consent: Revoke consent for data processing (where applicable)

To exercise these rights, email us at privacy@shredpool.com or delete your account in app settings. For detailed instructions on deleting your account and data, visit our Data Deletion page.

California Residents (CCPA):

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of sales (note: we do NOT sell personal information).

8. Location Data

We collect location data to:

• Show available trips near you
• Optimize pickup routes for drivers
• Calculate accurate trip distances and costs
• Provide navigation assistance

Control: You can disable location access in device settings, but this will limit app functionality. We do NOT track your location when the app is not in use (no background tracking).

9. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Secure payment processing (PCI-DSS compliant via Stripe)
• Access controls and authentication
• Regular security audits and monitoring

However, no system is 100% secure. We cannot guarantee absolute security of your data.

10. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us at privacy@shredpool.com.

11. International Users

Shredpool is based in the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. where data protection laws may differ from your jurisdiction.

12. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Deliver personalized content

You can control cookies through your browser settings, but disabling them may affect functionality.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.

15. Contact Us