Delete Your Data

Last Updated: November 28, 2025

Data Deletion Request

At Shredpool, we respect your privacy and your right to control your personal data. If you would like to delete your account and all associated data, you have two options:

Option 1: Delete In-App (Recommended)

Delete your account directly from the Shredpool app:

  1. Open the Shredpool app
  2. Go to Profile tab
  3. Tap Settings
  4. Scroll down to Account Management
  5. Tap Delete Account
  6. Confirm your deletion request

Your account and all associated data will be permanently deleted within 30 days.

Option 2: Email Request

If you cannot access the app or prefer to request deletion via email, please contact us at:

Email: privacy@shredpool.com
Subject: Data Deletion Request

Include in your email:

  • Your registered email address
  • Your full name (as registered in the app)
  • Phone number (if registered with phone authentication)
  • A clear statement requesting account deletion

We will respond to your request within 7 business days and complete the deletion within 30 days.

What Gets Deleted?

When you delete your account, the following information will be permanently removed:

  • Your profile information (name, email, phone number, profile photo)
  • Your vehicle information (if you were a driver)
  • Your saved payment methods
  • Your ride history and booking records
  • Your messages and communications within the app
  • Your ratings and reviews (given and received)
  • Your notification preferences and settings

What We Keep (Legal Requirements)

For legal, tax, and fraud prevention purposes, we may retain certain limited information:

  • Financial records: Transaction history for tax compliance (7 years)
  • Fraud prevention: Anonymized data to prevent abuse and fraud
  • Legal obligations: Information required by law or legal proceedings

This retained data will be anonymized and will not be personally identifiable.

Questions?

If you have any questions about data deletion or our privacy practices, please contact us:

Privacy Email: privacy@shredpool.com
Support Email: support@shredpool.com

For more information about how we handle your data, please review our Privacy Policy.